Expect More.

    Industry Standards

    I Turn Down Business. Here's Why That's Good News For You.

    Jeff Garber turns down business a few times a year. Here's what those situations look like — and what it means if you're the right client in South Central PA.

    June 26, 2026·By Jeff Garber · Real Estate Consultant
    27 years · Full-time · RE/MAX Quality Service, Inc.

    A few times a year, I tell a potential client no.

    Not because I'm too busy. Not because the deal is too small. Because I already know how it ends — and I'd rather have that conversation in the first meeting than spend six months proving myself right.

    Most agents in Hanover, PA will take every listing, every buyer, every deal that walks through the door. They need the commission. They can't afford to be selective.

    I can. And after 27 years of doing this full-time in South Central PA, I've learned exactly which situations are worth walking away from.

    Here's what those situations look like — and why it matters to you.

    The Seller Who's Already Decided What Their Home Is Worth

    This is the most common one.

    A homeowner in Hanover, PA calls me to list their property. We sit down. I run the numbers — real numbers, pulled from what actually sold, what's sitting, what buyers in South Hanover and the surrounding market are paying right now. I give them a price.

    They have a different number in mind.

    Sometimes it's $20,000 apart. Sometimes it's $75,000 apart. And within about thirty seconds of that conversation, I can tell whether they're open to the data or whether they've already made up their mind and they're looking for an agent to agree with them.

    I won't agree with you if the number is wrong.

    Here's what happens when an agent does. The listing goes up overpriced. It sits. Days on market stack up. Buyers in South Central PA and Greater Hanover, PA notice — they always notice. The price drops. Then drops again. By the time it sells, it sells for less than it would have if it had been priced correctly on day one. The seller loses money. The agent wasted six months. Nobody wins.

    I do extensive market research before I give you a number. That number is accurate. It is not a pitch to win your listing — it's what the market will actually bear, and I'll show you exactly how I got there.

    If you want someone to tell you what you want to hear, I'm not your person. There are plenty of agents in Hanover, PA who will take that listing and let the market teach you the lesson I'm trying to save you from.

    The Seller Who Wants to Hide the Problems

    Pennsylvania law requires sellers to disclose known material defects. The roof. The basement. The HVAC system that's been making that sound for two years. The water intrusion in the lower level that only happens when it rains hard. The neighbor situation that's been quietly festering since 2019.

    Most sellers understand this. We get ahead of the issues, price accordingly, and move forward.

    Occasionally I sit across from someone who wants to minimize certain details. Who thinks if they don't quite mention the thing in writing, maybe it won't come up. Who figures the buyer's inspector might miss it.

    I will not list that property.

    Not complicated. Not negotiable.

    The buyer on the other side of that transaction is a family making one of the biggest financial decisions of their life in South Central PA. They deserve to know what they're buying. And six months after closing, when that thing they didn't disclose becomes a very expensive problem — I don't want to be anywhere near that conversation.

    The clients I work with disclose fully. We get ahead of the issues. Deals close clean. No lawsuits. No 11pm phone calls. No fallout.

    That's how this works when everyone is honest about what they're selling.

    The Buyer Who Thinks Every Seller Is Desperate

    I understand the instinct. Everyone wants a deal.

    But there's a version of this that crosses from negotiating smartly into something that doesn't work — for you or for me.

    A buyer who insists on going $150,000 under asking on every property regardless of what the market supports isn't negotiating. They're hoping to get lucky. And while they're waiting to get lucky, they're burning relationships with every listing agent in Hanover, PA, getting passed over when sellers have multiple options, and spending months — sometimes years — not buying a house.

    I will tell you when a property is overpriced and an aggressive offer is justified. I've found the shared driveway that wasn't recorded. I've caught the zoning issue before my client was under agreement. I've negotiated hard in situations where the data backed it up — and won.

    What I won't do is write offers we both know aren't going anywhere. My name goes on that paper. My relationships with other agents in South Central PA go on that paper. In a market this size, those relationships affect your next deal, and the one after that.

    Smart buyers win in Hanover, PA because they're positioned correctly. Not because they threw numbers at the wall.

    What This Actually Means

    Every client I work with knows I chose to work with them.

    Not because I needed the deal. Because they're serious. Because they trust the process. Because when I give them a number or a piece of advice, they understand it's coming from 27 years of doing this full-time in South Central PA — not from what I think they want to hear.

    That's what the working relationship looks like when it's right.

    If you're a seller who wants the real number and is willing to trust the data — I will work harder for your property than anyone in this market.

    If you're a buyer who wants to negotiate intelligently and work with someone who has spent 27 years building relationships in South Central PA — I'm your person.

    If that's you, let's talk.

    Share this article
    Jeff Garber

    Jeff Garber

    27 years · Full-time · RE/MAX Quality Service, Inc.

    Request a Callback →

    Expect More.

    Every Chapter.

    Have a question this post raised?

    Request a Callback →